Shipping Info
Last updated: October 2026
IPI ships from fulfilment centres in the United States and the European Union. Orders placed before 2pm local time on a business day are picked the same day.
Delivery windows
| Destination | Service | Transit | Cost |
|---|---|---|---|
| United States | Standard | 3–5 business days | Free over $99.99 |
| United States | Express | 1–2 business days | $15.00 |
| European Union | Standard | 4–7 business days | Free over $99.99 |
| United Kingdom | Standard | 4–7 business days | Free over $99.99 |
| Canada | Standard | 5–8 business days | Free over $99.99 |
| Rest of world | Standard | 7–14 business days | Calculated at checkout |
Free shipping
Any order with a subtotal of $99.99 or more ships free. The threshold is calculated after discounts and before tax. Orders below the threshold are charged the flat rate shown at checkout.
Tracking
A tracking number is emailed as soon as the parcel is handed to the carrier. You can also follow every order from My Account under All Orders. Tracking usually goes live within 24 hours of dispatch.
Customs and duties
Orders shipped to the United States and the European Union are sent DDP — duties and taxes are collected at checkout and there is nothing to pay on delivery. Orders to other destinations may attract import duties set by the destination country, which are the responsibility of the recipient.
Damaged or missing parcels
If a parcel arrives damaged, photograph the outer box and the contents before opening further and send both images through Contact Us within 48 hours. If tracking shows delivered but nothing arrived, contact us and we will open a carrier investigation — replacements ship once the investigation closes.