Returns & Exchanges

Last updated: October 2026

We accept returns within 7 days of delivery provided the security seal on the retail box is intact. Every board also carries a 180-day free replacement guarantee covering manufacturing defects.

• Request the return within 7 calendar days of delivery.
• The security seal on the retail box must be unbroken.
• All accessories, cables, keycap puller and documentation must be included.
• Return shipping is free for defective items; for change-of-mind returns a $12 flat rate is deducted from the refund.
• Refunds are issued to the original payment method within 5 business days of inspection.

If a board develops a fault within 180 days of delivery, we ship a replacement before the faulty unit comes back. Faults covered include switch failure, PCB trace damage, battery failure, connectivity dropouts and case defects. Damage from liquid, drops or unauthorised disassembly is not covered.

• Go to Contact Us and select Returns in the message field.
• Include your order number, the SKU and a short description — a video of the issue speeds up approval considerably.
• We reply within one business day with either a prepaid label or a replacement dispatch notice.

Want a different colorway or layout? Place a return for the original item and a new order for the replacement. This is faster than a true exchange because the new order ships immediately rather than waiting on the inbound parcel.

• Keycap sets and desk mats once the sealed bag is opened.
• Gift cards.
• Items marked final sale.