Support

Everything you need to get your board configured, tuned and running. If the answer is not here, our team replies within one business day.

How to Shop

Browse, configure, checkout and track — step by step.

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Shipping Info

Delivery windows, carriers and free-shipping thresholds.

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Returns & Exchanges

7-day returns and the 180-day replacement guarantee.

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Frequently asked

How do I adjust the actuation point?
Install the IPI driver, connect your board over USB-C, and open the Rapid Trigger panel. Actuation can be set per key from 0.1 mm to 4.0 mm. Profiles save to onboard memory and follow the keyboard between machines.
Do the magnetic switches work with third-party keycaps?
Yes. Every Aurora, Flash and QBZ uses a standard Cherry-profile stem and a standard MX-compatible mount. Any double-shot PBT or ABS set will fit.
Why does the battery drain faster in 2.4G mode?
A 1000 Hz 2.4G link draws materially more power than Bluetooth. Expect roughly 60 hours in 2.4G versus 200 hours over Bluetooth. Turn off per-key RGB to add another 30 percent.
My board is not detected. What should I check?
Try a different USB-C cable first — many cables are charge-only. Then try a rear-panel USB port rather than a front-panel hub. If the board still does not appear, hold Esc while plugging in to force bootloader mode and reflash the firmware.
How do warranty claims work?
Every board carries a 180-day free replacement guarantee. Send your order number and a short video of the issue through Contact Us; approved claims ship a replacement before the faulty unit is returned.

Still need help?

Send us your order number and a short description through Contact Us.

Driver Downloads

Download the IPI configuration utility for your board. Windows 10/11 and macOS 12 or later are supported. The utility handles per-key actuation, Rapid Trigger sensitivity, polling rate and onboard profile flashing.

  • Aurora / Flash series — IPI Studio 3.2 (Windows, macOS)
  • QBZ series — IPI Studio 2.9 (Windows, macOS)
  • Firmware archive — all released builds, dated and signed

Connect the keyboard over USB-C before opening the utility. Wireless modes are not supported during flashing.

User Manual

Every retail box ships with a printed quick-start card. The full manual covers layered keymaps, macro recording, lighting profiles and battery care.

  • Pairing over Bluetooth (up to 3 hosts)
  • Switching between 2.4G and wired mode
  • Per-key actuation from 0.1 mm to 4.0 mm
  • Replacing keycaps and stabilisers
  • Resetting the board to factory defaults

Purchase Note

Orders placed before 2 pm local time ship the same business day. A tracking number is emailed as soon as the carrier scans the parcel.

  • Free standard shipping on orders over $99.99
  • 7-day returns on unopened items in original packaging
  • 180-day free replacement for manufacturing defects
  • Warranty is tied to the order number, not the account

DOCS

Developer-facing documentation for the IPI firmware and the web configuration API.

  • HID report descriptor reference
  • Onboard profile binary layout
  • Firmware release notes and changelog
  • Open-source licences and attributions